Privacy Statement

Privacy Policy Aveya Baby & Kids
Aveya Baby & Kids, located at Waterfront 23, 5658SB Eindhoven, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Waterfront 23
5658 SB Eindhoven
info@aveya.nl
https://www.aveya.nl

About our privacy policy
Aveya Baby & Kids cares greatly about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Aveya Baby & Kids. The effective date for the validity of these terms and conditions is January 11, 2024. With the publication of a new version, all previous versions will no longer be valid. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your information, how we protect your information from misuse, and what rights you have with regard to the personal information you provide to us.

If you have any questions about our privacy policy, please contact our privacy liaison officer. You will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who has access to the data.

Online store software

WordPress / WooCommerce
Our online store was developed using WordPress software by One Online. Personal data that you provide to us for the purpose of our services will be shared with these parties. One Online has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, One Online is obliged to take appropriate security measures. WordPress uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Web hosting
We purchase web hosting and email services from One Online. One Online processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Aveya Baby & Kids has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Aveya Baby & Kids is bound by a confidentiality agreement. We use the services of One Online for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. One Online does not have access to our mailbox and we treat all our email traffic as confidential.

Payment processors

Mollie
We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address, and place of residence details, as well as your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than is permitted by law.

Reviews

WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for clarification of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services, for which we have given WebwinkelKeur permission. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL and DHL
When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and DHL to carry out the deliveries. For this purpose, it is necessary for us to share your name, address, and place of residence details with PostNL (Dutch customers) or DHL (Belgian customers). PostNL and DHL only use this information for the purpose of executing the agreement. In the event that PostNL and DHL engage subcontractors, they will also make your data available to these parties.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, other than at your request, we will ask for your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, Aveya Baby & Kids may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such cases, we are obliged to share your data, but we will oppose this within the limits of the law.

retention periods We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Your rights
Under applicable Dutch and European legislation, you, as a data subject, have certain rights with regard to the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we will only send copies and duplicates of your data to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in an incorrect manner.

Right of access
You always have the right to access the data that we process (or have processed) that relate to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors who have access to this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you corrected. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been corrected to the email address we have on file.

Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Aveya Baby & Kids. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of data that we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We have not permitted Google to use the analytics information obtained for other Google services.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by email.

Contact information

Aveya Baby & Kids
Waterfront 23
5658SB Eindhoven
info@aveya.nl

Contact person for privacy matters
R. van Kimmenaede