AVEYA Customer Service

At AVEYA, you’ll find luxurious girls’ dresses, bridesmaid dresses, and accessories for life’s most special moments—such as a wedding, a first birthday, a photo shoot, or a holiday. Such a special moment deserves a worry-free shopping experience. That’s why we’re here to help you personally: whether you need help choosing the right size, making an exchange, or have any questions about your order.

Order and Personalize

You can easily place your order online in our webshop. For many of our dresses, you can always have her name embroidered for free Personalize, so the dress is truly hers. We carefully package every order in our luxurious AVEYAmemory box. This way, unwrapping it is a treat in itself, and you’ll have a beautiful place to keep the dress later as a keepsake.

Shipping and delivery time

If you order an in-stock item on a business day before 2:00 p.m., you’ll receive your order the very next day in the Netherlands. We ship via PostNL, and we ship worldwide. Shipping is free within the Netherlands, Belgium, Germany, and France for orders of €100 or more. Custom-made dresses are crafted especially for you in our studio. These typically have an average lead time of 4 to 6 weeks. You can find all the details about shipping costs and delivery times by country on the Shipping and Delivery page.

Free exchanges

Is the size not quite right? With our premium exchange service, you can exchange your dress for a different size at no cost. You have 14 days after receipt to do so. This way, you can be sure she’ll be wearing a perfectly fitting dress on the big day. See how it works at Premium Exchange Service.

Returns

Not completely satisfied? You can return your order within 14 days of receipt. First, register your return through our returns portal, and you’ll receive instructions. You may also return “ Personalized ” items. Because the name was custom-printed for you, we’ll deduct a €12 production fee from your refund. Read all the terms and conditions on Returns.

Help with choosing: personal shopping

Can't decide between two dresses? Looking for matching outfits for sisters or a complete set for bridesmaids? Or are you unsure which size to choose? With our Personal Shopping service, we'll work with you one-on-one and give you honest advice on fit, color, and style.

Contact AVEYA

Can't find your question here? Feel free to contact us via WhatsApp, email, or the contact form on this page. We'll respond within 24 hours. Want to change your shipping address or your order? Please let us know as soon as possible. As long as your package hasn't been shipped yet, we'll be happy to make the changes for you.