Register return
1. Sign up
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- Please report your return within 14 days of receiving your order.
- Custom-made items cannot be returned.
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2. Packing
- Pack your items carefully and remove old shipping labels.
- Print your return label and affix it securely to the package.
- Items must be returned in their original condition and packaging, with hang tags attached.
- The complimentary luxury " memory box " must be returned in a separate box. If it is missing or damaged, a fee of up to €10 may be deducted.
3. Send
- Bring your package to a post office within 14 days of registering.
- Keep the shipping receipt in a safe place until your return has been fully processed and refunded.
- Without a valid shipping receipt with a Track & Trace code, we cannot investigate missing packages and therefore cannot issue a refund.
4. Refund
- Once we have received and processed your return in good order, you will receive a refund or adjusted Klarna invoice within 5 business days.
- Any shipping costs, production costs for Personalized labels (€12 per label, even during free personalization promotions), or missing or damaged memory box items will be automatically deducted from the refund amount.
Return Policy
Are you not satisfied with your purchase? At AVEYA, you can return your item within 14 days (except for custom-made items). Read here to find out how to return your item(s).
• You have the right to request a return for your order within 14 days of receipt.
• Custom-made items are excluded from the right of withdrawal.
• After submitting your return request, you have 14 days to return your package.
• Keep your shipping receipt in a safe place; this serves as proof of timely return. Without valid proof, the right of withdrawal expires.
Return Process & Return Label Fees
Return Process
• If you exercise your right of withdrawal, the product must be returned to us with all accessories included, in its original condition and packaging.
• For clothing, the original hangtag must still be attached.
• Please register your return via our returns page.
Return Label Rates
ZONE 1 | NETHERLANDS
Return label: €6
ZONE 2 | BELGIUM, FRANCE & GERMANY
Return label: €11
ZONE 3 | EUROPE I*
Hungary, Italy, Luxembourg, Monaco, Austria, Poland, Portugal, and Spain
Return label: at your own expense & risk
*The Azores, Madeira, the Canary Islands, San Marino, and Vatican City are in Zone 5.
ZONE 4 | EUROPE II & NON-EU*
Denmark, Norway, Slovenia, Slovakia, the Czech Republic, the United Kingdom, Sweden, and Switzerland
Return label: at your own expense & risk
*Greenland and the Faroe Islands are part of Zone 5.
ZONE 5 | REST OF EUROPE
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Romania, and the rest of Europe
Return label: at your own expense & risk
ZONE 6 | REST OF THE WORLD
Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, the U.S., South Africa, and the rest of the world
Return label: at your own expense & risk
Any customs, import, and other additional costs are the sole responsibility of the customer.
Return Policy
• If the product has been used or damaged, or if the original hangtag is missing, we cannot accept the return.
• In that case, you will not receive a refund, and no exchange can be made.
• Please ensure that your order is returned undamaged, complete, and in its original condition so that we can process your return correctly.
Included for free memory box
• The free luxury " memory box " must be included in the return shipment in its original and undamaged condition.
• If the " memory box " is missing or damaged, we will charge €10 for it.
Purchased memory box
• A separately purchased luxury magnetic box is not eligible for exchange or return.
Once we have received your return in good order, you will receive a refund for the purchase price, minus the following costs (if applicable):
• If an order was eligible for free shipping on orders of €100 or more, but falls below this shipping threshold due to a partial return, the original shipping costs may still be deducted from the refund amount.
• Production costs for Personalized labels (€12 per label, even during free personalization promotions)
• Costs for missing or damaged free luxury memory box (up to €10)
(!) Returns received after the specified period will not be processed.
(!) After the first free exchange, shippingand return costs will be charged for each subsequent exchange.
When an order is delivered to a PostNL location or parcel locker, or is taken there after a delivery attempt, the following terms and conditions apply to packages that are not picked up within the pickup period:
• Packages must be picked up within 7 days.
• After this period, the package will automatically be returned to us and marked as unclaimed.
• For unclaimed packages, we charge a €20 fee to cover shipping, return, and administrative/processing costs.
• In addition, if applicable, the costs for Personalized labels (€12 per label, even during free personalization promotions) and payment method fees will be deducted.
• The remaining order amount will be refunded via the same payment method used to place the order.
• Do you already know you don’t want to keep your package? Pick it up at the PostNL package pickup point anyway and request a return within 14 days of receipt. This way, your order will be treated as a normal return and not as an “unclaimed” package.
