Register return

You have the right to return your order up to 14 days after receipt. You register your return via our returns page. You have 14 days after registering your return to return your order. The cost of returning your order is for your own account. You will receive a full refund of the order amount, excluding any paid shipping costs, personalization surcharge and return costs.

If you exercise your right of withdrawal, the product will be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. For clothing, it is important that the clothing hangtag is attached. To return your order, please register your return on our returns page. You can choose from 2 return options with us:

1. You return your order via your own carrier, at your own expense to:Aveya Baby & Kids

Waterfront 23
5658SB Eindhoven
The Netherlands

2. You will receive a PostNL return label by e-mail within 12 hours. This option can only be used within the Netherlands! This return label costs € 6.95 and will be deducted from the refund.
Once we have received your return in good order, we will refund the amount due within 5 days after receipt of your return provided the items have already been received in good order.

If the product is used and/or the hangtag on the clothing is missing, unfortunately we cannot accept the return and you will not receive a refund from us. Is the product damaged? Then we will charge the depreciation of the product on the refund. So please treat our products with care and make sure it is packed and returned unused and undamaged when returning.

If you have chosen, when ordering, to have the package delivered to a post office/service point, you must pick up this package within 7 days. This is because the package will remain at the pickup location for 7 days before it is returned. For more exact information, please contact your local post office/pickup location. If you do not pick up the package it will be returned to us. The parcel will then be registered by us as 'not collected'. To this end, we will then charge a € 10.00 handling fee. The remaining order amount will be refunded to you - in the same way as you originally paid for the order. If you regret your order and wish to cancel it, you must pick up the package and return it within 14 days of picking it up. You then have 14 days to return the package to us. This way it will not be registered as an "unclaimed" package!

It is possible to exchange your order for another size or another item. Important to know is that the item must comply with our return conditions (return item unused and undamaged and in case of clothing the hangtag must be attached) and that you pay the cost of return yourself. We take the shipping costs for sending the item to be exchanged for our account. Once we have received the item in good order, we will ship the exchanged item the same day, provided it is in stock. Please contact us to exchange your item.